Thank you for purchasing from heartawakens. We want you to have a positive experience with our digital products, including ebooks and audiobooks. Please read our refund policy carefully before making a purchase.
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Last updated: September 2025
1. Digital Product Policy
2. Exceptions / Satisfaction Guarantee
3. How to Request Assistance
4. Changes to This Refund Policy
1. digital product policy
Due to the nature of digital products:
All sales are final once the product is delivered or downloaded.
We cannot offer refunds for products that have been accessed, downloaded, or streamed.
2. exceptions / satisfaction guarantee
While refunds are generally not available, we want you to be satisfied with your purchase. If you encounter technical issues, or are unable to access the product, please contact us within 7 days of purchase at sarah@heartawakens.com. We will:
Provide a replacement download link, or
Offer support to resolve the issue.
3. how to request assistance
To request support for your digital product, please email: 📧 sarah@heartawakens.com
Include your order number and a brief description of the issue. Our team will respond as quickly as possible.
4. changes to this refund policy
We may update this policy from time to time. The latest version will be posted on this page with the effective date updated.